Welcome to WestMont ("we," "our," "us"). We operate the e-commerce store hosted at https://westmont.co.in/ (the "Website"). Your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our Website, create an account, or make a purchase.
By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this privacy policy, please do not access the site.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you register on the Website, place an order, interact with our customer service, or contact us. This information includes:
Personal Identifiers: Name, email address, phone number, shipping address, and billing address.
Account Credentials: Account passwords used to secure your profile on our store.
Customer Support & Communications: If you interact with us via emails or our online chat channels, we collect the text, contents, and logs of those communications.
Payment Information: When you make a purchase, your payment is processed directly through secure, industry-standard third-party payment gateways. We do not store, view, or retain your credit/debit card
numbers or raw payment credentials on our servers.
2. Cookies and Tracking Technologies
We utilize tracking tools and cookies to optimize your browsing and shopping experience:
Store Cookies: We use standard platform cookies (including Shopify default cookies and integrated third-party applications) to keep track of your shopping cart, maintain session states, and ensure core e-commerce functionalities work smoothly.
Advertising & Analytics Pixels: We utilize and deploy tracking tools, including Google Analytics, Meta (Facebook) Pixel, and Pinterest tags. These tools help us analyze website traffic, understand user demographics, measure marketing campaign effectiveness, and serve relevant targeted advertisements based on your interests.
3. AI-Assisted Chat Services
To provide responsive customer support, we utilize Shopify's e-commerce ecosystem to power AI-assisted chat functionality (including the Inbox agent tool) on our online store. When you interact with our chat interface, you acknowledge and agree to the following data processing operations:
Response Generation: Shopify processes your live customer data, including chat communications, inputs, and text queries, to generate automated, real-time responses to your shopping and order questions.
Service Improvement: Shopify processes and retains details of these chat interactions over time to improve the functionality, accuracy, and overall quality of its automated Inbox agent system.
4. How We Use Your Information
We use the data we collect primarily to fulfill our commitment to you and run our store efficiently, including:
- Process, fulfill, and ship your orders, and send you order updates.
- Manage your user account and verify your identity.
- Provide automated and live customer support via our website chatbot.
- Analyze store performance, usage, and traffic patterns to improve our product offerings and user experience.
- Deliver personalized marketing communications, promotions, and targeted advertising across search engines and social media networks.
5. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We share data only with trusted service providers necessary to operate our business:
Logistics and Order Fulfillment: We share your name, phone number, and shipping address with our domestic shipping carriers within India to ensure your clothing items are successfully delivered.
Service Providers: We share data with specialized operational platforms, including our e-commerce hosting infrastructure (Shopify) to support site hosting and conversational AI modules, as well as verified data analytics/advertising platforms as detailed above.
Legal Compliance: We may disclose information if required to do so by law, court order, or government authority to protect our legal rights, safety, or security.
6. International Operations & Data Transfers
While WestMont is primarily based and operates within India, we serve and ship to international customers located in countries including Canada and the United Arab Emirates (Dubai). If you visit or purchase from outside India, please note that your information may be transferred to, stored, and processed in jurisdictions where our servers and third-party infrastructure are hosted.
We take all reasonable steps to ensure your data remains secure and protected in alignment with standard international commercial data practices.
7. Children's Privacy
Our website and clothing products are not directed to, marketed towards, or intended for use by children. We do not knowingly solicit or collect personal information from individuals under the age of majority. If we discover that a minor has provided us with personal information without parental consent, we will take immediate steps to delete that data from our records.
8. Security of Your Information
We implement a variety of security measures, including encryption and secure hosting boundaries, to maintain the safety of your personal information when you place an order or enter, submit, or access your personal details. However, please remember that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
9. Your Rights & Choices
Depending on where you reside, you may have rights regarding your personal information, including the right to access, correct, update, or request the deletion of your personal data. You may update your account details directly inside your profile or opt-out of cookies via your individual browser settings. For any global data privacy requests, you can reach out directly to our support team.
10. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted directly on this page with an updated "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have questions, comments, or concerns regarding this Privacy Policy or our data handling practices,
please contact us at:
WestMont
Website: https://westmont.co.in/
Email: support@westmont.co.in